Contact Us
Got a question about how we rank sweepstakes casinos, spotted something that needs updating, or just want to flag a broken link? This page explains the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact List of Sweepstakes Casinos is by email at [email protected]. Send us your question, correction or comment and we'll aim to get back to you within a few business days. Please include the name of the operator or page you're referring to if your message relates to a specific listing — it helps us track down the details faster.
What we can help with
- Corrections or updates to information about a sweepstakes casino listed on this site — for example, a change to a welcome offer, eligible states, or redemption terms.
- General questions about how the sweepstakes model works, including how Gold Coins and Sweepstakes Coins differ.
- Feedback on our reviews, ratings or editorial process.
- Reports of broken links, outdated offers, or technical issues with the site itself.
- Suggestions for operators we haven't yet covered.
What we can't help with
We're an independent information and comparison resource, not an operator, payment processor, or customer support desk for any of the sites listed here. That means a few things fall outside what we can do:
- Account issues. We can't access, reset, or verify anyone's account on Spinblitz, Crown Coins, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree, Crash Duel, or any other operator. Those requests need to go directly to the platform in question, usually through the support link or help centre inside their site or app.
- Prize redemption disputes. Questions about Sweepstakes Coin redemption thresholds, identity verification (KYC), processing times, or a declined redemption are matters between the player and the operator. We can point you toward general information, but we don't have visibility into individual accounts or transactions.
- Legal advice. We can explain, in general terms, that sweepstakes casino availability varies by state and that operators decide for themselves which states they serve. We can't tell you whether a specific site is legal for you to use where you live — check the operator's own terms and your state's current rules, since these change over time.
- Billing or payment problems. Charges, refunds, or coin-package purchases are handled by the operator and their payment provider, not by us.
If your question touches on responsible play, our Responsible Gambling page has resources worth reading first. For the terms that govern how we present information on this site, see our Terms and Conditions. If you'd like more background on how we put this site together, that's covered on our About Us page.
Before you write in about a specific operator
A few checks can save time on either end:
- Confirm the operator's current state availability on their own site — eligible and excluded states can change, and we work to keep our listings current, but the operator's terms are the authoritative source.
- Check whether your question is about the free-to-play side (Gold Coins) or the promotional Sweepstakes Coins side, since the two work differently and operators generally handle them through separate support channels.
- Have any relevant account or transaction reference ready if you're planning to raise the issue with the operator directly — this is something only they can look up.
Sending feedback on our reviews
Our ratings reflect our own research into welcome offers, game libraries, and stated terms — we don't accept payment for placement, and commission from an operator (where it applies) never decides ranking order. If you think we've got a detail wrong, or an offer has changed since we last checked it, tell us specifically what's changed and, where possible, where you saw the update. That's the fastest route to a correction.
Next step
Whether it's a quick question or a detailed correction, email is the most reliable way to reach the List of Sweepstakes Casinos team. We read everything that comes in, even if a personal reply isn't always possible for every message.